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If there is no-one available to accept delivery, in most cases our driver will post through your letterbox. A 1 hour estimated time of delivery will be available to you from our track a parcel page. Our driver will attempt delivery between 07:00 вЂ“ 20:00 Monday to Friday. You can also submit your complaint to DHL ParcelвЂ™s customer service department. They will ensure that your complaint is dealt with by us. You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. For examples of the tracking numbers used on DHL shipments, please click here.

If not, please contact your shipper or online shop. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. The matter can be resolved very quickly by contacting Customer Service. The address may be incorrect and we require clarification or some additional information may be required. This usually occurs if the information we have is insufficient to track the shipment for you. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

weather events, local disruptions like public holidays, customs or strikes. See also How much does shipping from China cost? How do I complain to DHL UK?Дelivery delays can be caused by events beyond the control of DHL, e.g.